Here’s a more detailed list you can use if the Income Tax Portal is slow:

✅ Troubleshooting Steps

1. Non-peak hours – Try early morning (6–9 AM) or late night (after 11 PM).

2. Switch browsers – Chrome, Edge, Firefox, or even mobile browsers sometimes load faster.

3. Use Incognito/Private Mode – Avoids cached errors and stuck sessions.

4. Clear cache, cookies & saved passwords – A fresh login often works better.

5. Disable extensions / pop-up blockers – Some browser add-ons interfere with site loading.

6. Check your internet speed – A weak or fluctuating connection slows down OTPs and uploads.

7. Try Netbanking Login – Instead of PAN/Aadhaar login, many banks offer direct portal login.

8. Use “Download Utility” – For ITR filing, use the offline Java/Excel/JSON utility; then upload later when the site responds.

9. Retry with smaller uploads – If uploading documents, compress files within the allowed size.

10. Alternate payment modes – For tax payment, use Netbanking, Debit Card, NEFT/RTGS, or UPI instead of waiting for the challan page to load.

✅ Additional Tips

• Check official updates – Visit the Income Tax Portal Home Page for downtime/maintenance notices.

• Save progress often – The site may log out unexpectedly.

• Avoid last-day rush – Try filing a day or two earlier to avoid portal overload.

• Raise a ticket – If you’re repeatedly stuck, use the “Helpdesk” option or call Income Tax e-filing helpdesk (1800 103 0025 / 1800 419 0025).

the Income Tax e-filing site often becomes slow around due dates (ITR filing, TDS, advance tax payments, etc.) because of high traffic.

✅ Some tips you can try:

• Use the site during non-peak hours (early morning or late night).

• Try different browsers (Chrome/Edge/Firefox) or use incognito mode.

• Clear cache & cookies before logging in.

• If using Netbanking login, try that route instead of PAN login.

• Check the official Income Tax portal status update — sometimes they announce downtime/maintenance.

  The Income Tax Portal often faces problems near due dates because of heavy traffic, server load, or maintenance. The common issues are:

  🔹 Common Problems

  • Very slow loading or login failure.

  • OTP not received or delays in authentication.

  • Challan payment page not opening.

  • Error messages while uploading ITR / TDS.

  • Session timeout even after entering details.

  🔹 Suggested Solutions

  1. Use non-peak hours – early morning or late night.

  2. Clear cache/cookies or use incognito/private window.

  3. Switch browsers – Chrome, Edge, or Firefox.

  4. Try Netbanking login instead of PAN login.

  5. Use the Offline Utility (JSON/Excel) to prepare the return, then upload when the site is stable.

  6. Use alternative payment modes – Netbanking, Debit Card, NEFT/RTGS, UPI.

  7. Check official downtime updates on incometax.gov.in.

  8. Save progress frequently to avoid data loss.

  👉 If still unresolved, you can contact the Income Tax Helpdesk:
  📞 1800-103-0025 or 1800-419-0025

• Income Tax Portal Issues: Why the Site is Slow and How to Manage

  Filing income tax returns and making online tax payments has become much easier with the digital portal introduced by the Income Tax Department. However, during peak filing seasons, many taxpayers and professionals encounter a common frustration — the Income Tax e-filing portal becomes slow or unresponsive.

  Why Does the Site Slow Down?

  1. High Traffic Load – On or near due dates, lakhs of users log in simultaneously, which overwhelms the servers.

  2. Technical Updates – The portal undergoes frequent maintenance and version upgrades.

  3. Heavy File Uploads – Bulk TDS returns, audit reports, and large attachments add to the load.

  4. Payment Gateway Bottlenecks – Delays often occur on challan/payment pages when banks are also processing large volumes.

  Common Problems Taxpayers Face

  • Difficulty logging in.

  • OTPs not being received on time.

  • Session timeouts while filing returns.

  • Errors while uploading JSON files or attachments.

  • Challan generation/payment failure.

  Practical Solutions and Tips

  • File during non-peak hours: Early mornings or late nights usually work better.

  • Use different browsers or incognito mode: Helps bypass cache-related errors.

  • Clear cache and cookies regularly: Ensures smoother login.

  • Use Offline Utility: Prepare your ITR offline and upload when the portal stabilizes.

  • Try alternative payment options: Netbanking, NEFT/RTGS, or UPI if challan pages are stuck.

  • Save progress frequently: Avoids data loss in case of sudden timeouts.

  • Check official updates: The portal often posts downtime/maintenance notices.

  What Should Taxpayers Do?

  • Plan ahead – Avoid waiting until the last day to file or pay.

  • Keep documents ready – So filing is faster once the site works.

  • Contact Helpdesk if needed – The Income Tax helpdesk (1800 103 0025 / 1800 419 0025) can assist with technical issues.

  Conclusion

  While the Income Tax portal has significantly simplified compliance, technical glitches are still a reality, especially during peak seasons. By being proactive, using offline tools, and filing in advance, taxpayers and professionals can avoid last-minute stress.