IT Department shares steps to resolve portal access issues as deadline nears
KIND ATTENTION TAXPAYERS!
With filing deadlines approaching, many taxpayers are reporting difficulties in accessing the Income Tax e-Filing Portal. While heavy traffic and server load are common around due dates, in many cases the issue may actually arise from local system or browser settings.
The Income Tax Department has advised the following quick fixes, which often resolve such problems:
🔹 Simple Steps to Improve Access
Delete Temporary Files
Press Win + R → type temp and %temp% → delete all files.
Clear Browser Cache & Cookies
Go to browser Settings → Clear browsing data (cache + cookies).
Use a Supported Browser
Prefer the latest version of Chrome or Edge.
Open in Incognito/Private Mode
Shortcut: Ctrl + Shift + N (Chrome/Edge) OR Ctrl + Shift + P (Firefox).
Disable Browser Extensions
Turn off ad-blockers, VPNs, or privacy tools that may interfere with the portal.
Update Your Browser
Ensure you are using the most up-to-date version.
Try a Different Network
Switch from office Wi-Fi to home Wi-Fi or use a mobile hotspot.
🔹 Final Note
Most access issues can be resolved by following the above steps. If problems persist, taxpayers are advised to reach out to the Income Tax Helpdesk through official support channels for assistance.
